Just send us an email or fax in which you specify what you like to get and where you can post all kinds of questions. We will try to respond within one day.
Parcels should arrive in 2-5 days within Europe. Please note: Internet tracking is only available for Germany. The shipping rate to all European countries bordering Germany is 10 EUR only.
Shipping to the US costs 25 EUR with economy postal service for all orders above 100 EUR.
Of course, you can also call us. Please bear in mind the 8 hour time difference to Eastern American Time (we´re 8 hours ahead).
It's all very easy: You let us know your address and email and we send you a precash invoice. After we received the funds we ship the merchandise.
If you live within the EUR zone the cost of the bank transfer should not be more than a domestic transaction if you provide BIC and SWIFT to your bank.
If you transfer money no charges will be applied from our side.
You may also choose PayPal for making your payment but since PayPal is charging extra fees your invoice will show a 3 % fee.
Fax: ++49 33631 6459-190
Phone: ++49 33631 6459-0
Address mailorder departement:
Pieskower Str. 30 A
15526 Bad Saarow
The mailorder dept. is open from 8:45 to 17:15 CET
Address of downtown store:
Alte Schönhauser Str. 32 B
(please do not send mail or parcels to the store)
The store is open from 12 to 20 CET
Important Notice: Our way of keeping the best prices for you involves a sophisticated stock management. We try to offer you a wide variety of products including sizes and grades that our competitors refuse to carry due to small turnover. The most common products are always in stock for immediate delivery and so are the unusual sizes and surfaces. However, we keep small amounts of these and thus it may sometimes be out. Of course, we can place a reorder with the manufacturer for you but it may take 6-8 weeks and sometimes even longer. Therefore, we ask you to please plan ahead and/or instead of sending a fax, please call us or send an email so we can check availablity and keep you updated on the delivery status.
Consumer staisfaction guarantee/return policy: If you are unhappy with anything you purchased from Fotoimpex you may send back the goods within 6 weeks from the date of your purchase for a refund.
Goods must be in mint condition and fully restockable. This guarantee is an extension of your legal rights and does not affect your other rights.
Quality claims can be made within one year of purchase. In respect to sensitized materials not every claim is necessarily a true quality issue. The process is sometimes complex and there are incompatabilities between certain papers or films/chemistry. In order to decide on a quality claim we ALWAYS need back some unexposed sensitized material as well as a sample showing the problem.
Before seding it back to us it often helps to send us a scan together with the following informations:
- Emulsion number
- Chemistry used
- Colour and type of safelight
- Developing procedure (e.g. 1 Minute in Eukobrom developer, 30 Sec. Stop bath citric acid 3%, 3 Minutes Rapid Fixer 1+10)
These informations alos must be handed in together with a send-in claim.
Note: Many thought to be claims have been resolved in advance by our technicians.
In order to make it most convinient for our customers we treat quality claims as follows:
As soon as we receive back claimed sensitized material together with a proof of purchase and a sample showing the problem you will receive a credit note for the amount of material you have sent back to us. We then inspect the matter and decide on the eligibility of the claim. If the product proofs to be mismanufactured we extend your refund to the full purchasing price of the box plus your postage.
If we find that the material is not defective we will help you to find the problem. If you want to we will send you back your product free of charge (so it´s freight costs on both sides) or alternatively you can keep your credit note and buy something else or ask for full money back.
If you are unhappy with our staff´s service please emal to: email@example.com to conatct the management.